Document titled GPSR with a magnifying glass placed over a warning sign
General Product Safety Regulation (EU) 2023/988 obliges
GPSR Risk Analysis Required

Mandatory for almost every product: According to the GPSR, producers must draw up technical documentation for the products they place on the market. The technical documentation must be based on an internal risk analysis.

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General Product Safety Regulation requires Responsible Person
EU Responsible Person Service for the GPSR and more

Since 16 July 2021, it is against the law to sell products with CE marking without a Responsible Person in the EU. In addition, a Responsible Person must also be specified in accordance with the General Product Safety Regulation (EU) 2023/988.

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Personal EU Batteries Regulation Training
Ready for the new Batteries Regulation (EU) 2023/1542

Find out which obligations the EU Batteries Regulation places on you and how to deal with them in your specific case. Receive comprehensive information on how to implement your obligations with regard to labelling, battery passport, EPR and due diligence obligations in the supply chain.

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Product Compliance "First Aid"

Quick help for your product conformity

Imagine you are expecting a delivery from abroad for products manufactured for you. You may already have resold the goods, or have launched existing delivery commitments or extensive marketing campaigns. Now your goods are detained by customs due to complaints about product labelling or product safety.

Another possible situation is that an official inspection has been carried out or an official complaint about one of your products has been filed in your country.

Another conceivable scenario is that a relevant safety problem exists for your product and a product recall is imminent. In this case we will first help you to determine the need for action. The decisive factor in this regard is whether there is a risk to the life and health of persons or the risk of damage to property. It may be necessary to cancel the sale, recall the product from the market or inform consumers accordingly. 

In such cases we will give you speedy and unbureaucratic help.

Unsere Leistungen

  • Communicating with public authorities
  • Initiation of necessary product tests
  • Preparation of requested statements
  • RAPEX risk analysis / Case management regarding relevant safety problems of the product in question
  • In the event of a product recall, this will be handled in full, including customer telephone service if required
  • Processing of customer returns
    • in warranty
    • out of warranty (incl. preparation of cost estimate and invoicing)
    • Customer hotline (telephone and e-mail)
  • Organization and monitioring of any necessary product revisions
    • Electronic and mechanical modifications
    • Replacement of defective product parts, software update
  • Packing and product assembly
    • Repackaging of the goods
    • Supplementation of the goods
    • Enclosure of instructions for use or safety instructions
    • Re-labeling of goods/packaging if required (e.g. correct CE mark, trash can, etc.)

Re-labeling or modification of goods is an important part of our service and becomes relevant when mislabeled products are detained by customs. 
It is not always necessary to destroy entire batches due to missing or incorrect markings. Re-labelling of goods with legally required markings can be an economical and, above all, ecological alternative. 
In this case, our Hamburg partner company offers a reliable implementation, so that the product conformity of your goods is established in the fastest way. 


Our technically experienced colleagues allow us to offer you communication with public authorities at eye level.

Get in touch with us!

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